The new solution offers a unique level of interoperability and seamless integration with existing services, providing members with a truly omnichannel account opening and loan origination experience.
TORONTO, March 4, 2021 / PRNewswire-PRWeb / – Doxim® (http://www.doxim.com), the leading provider of customer communications management (CCM) and engagement technologies serving the financial and regulated markets, today announced that Motor City Community Credit Union (http://www.mcccu.com) selected Doxim Self-Service Account and Loan Origination, a further step towards creating a true omnichannel experience for Motor City members.
Doxim’s market-leading self-service solution will enable a complete, end-to-end process of digital account opening and loan origination, from identity verification to funding and account creation on basic banking platforms. It integrates seamlessly with Doxim User-Assisted Loan Origination, which is a critical component of the existing credit union technology stack.
“Providing more digital channels was already on our roadmap, but with the onset of the global pandemic, we felt an additional urgency to invest in innovative and reliable ways for members and potential members to do business remotely. with our credit union, ”explained Matt Hébert, Innovation Manager at Motor City. “We chose Doxim’s solution because it offers a unique level of interoperability and seamless integration between user-assisted and self-service channels, an essential capability to maintain our highly tactile approach to member relations. “
Additionally, a key requirement for Motor City is the ability for members to start an app on one channel and seamlessly switch to another to complete the process. “We want user support to fully support the self-service process. Doxim’s solution incorporates smart features, such as business messaging, which allows Motor City representatives to identify a discontinued application, send a message to the member or potential member from the platform, and help complete the request. demand.”
“We are very pleased to extend our relationship with Motor City, which has been a major customer of Doxim for many years now,” said Doxim Vice President for Payments and CEM Sean Kennelly. “The Motor City team has expressed interest in sharing ideas and helping innovate the solution going forward, and we look forward to bringing our vision and expertise of digital engagement to the partnership.”
About Motor City Community Credit Union
For more than 80 years, the Motor City Community Credit Union has provided comprehensive financial services to Windsor and the County of Essex. Truly a credit union built from the ground up starting with Printers Industrial Credit Union in 1938, Motor City has remained true to the values of cooperative banking and the credit union system in our community and continues to grow and serve more than 13,000 members with the technology, products and services our members expect. Local decision-making and putting people before profits remains a priority for Motor City Community Credit Union, now and in the future.
Doxim is the leader in customer communications and engagement management technologies serving the financial and regulated markets, delivering omnichannel document solutions and transforming experiences to strengthen engagement across the lifecycle. The Doxim platform helps customers communicate reliably and efficiently, improve cross-sell and up-sell opportunities, and increase loyalty and wallet share through personalized communications. The platform addresses key challenges of digitalization, operational efficiency and customer experience with our suite of integrated, out-of-the-box SaaS software and technology solutions. Learn more about http://www.doxim.com.
Susan henry, Doxim, 905-475-9876, email@example.com
Becky langlois, Motor City Community Credit Union, 226-826-1509, firstname.lastname@example.org